International shipping

All our goods are produced in Saint-Petersburg, Russia. We send our goods all over the world.
All goods purchased online on our website will be delivered via «ЕМS» door to door courier service.
In the case of hard tube package (items that can be rolled: posters and prints without stretching) of small boxes (stretched prints size S, framed miniatures) an economy method of shipping by Russian Post is also available, alongside with EMS.
Orders processing time:
Our posters are manufactured within 1-2 business days of placing your order, if they are in stock, we ship them next day of your order.
Canvas prints have 3 -5 days manufacturing time. As soon as we process your order, we ship it to you.
Spring prices for delivery!
Russian Post economy shipping: $15 instead of $ 25 for all world regions
EMS fast delivery: Europe – $ 42 instead of $52, Americas, Asia and the rest of the world – $ 46 instead of $ 56
See more:



Russian Post economy shipping method for hard tube packages (posters and prints without stretching) and small boxes (stretched prints size S, framed miniatures)

If you are buying posters or prints without stretching, or small stretched items (prints sized S and framed miniatures) and you are not in hurry to receive your purchase, you can choose an economy method of shipping worldwide: Russian Post www.pochta.ru
Russian Post shipping is available only for prints without stretching and posters (hard tube package) and stretched prints size S  (small boxes) because of volume restrictions in this shipping method.
Delivery time is 15-20 days. This time can be exceeded till 4 weeks at “holiday rush” – December – beginning of January
The price of this shipping method is $ 15 for all world regions
As soon as purchased item will be sent to your address, we will send to your email with a tracking number which allows you to keep track of a postal item online.
Online tracking service of Russian Post: https://www.pochta.ru/tracking
After the postage crosses Russian border, we recommend to use universal tracking service www.trackitonline.ru or www.post-tracking.com, or just tracking service of a national post of your country.


EMS international fast shipping for all items

«ЕМS» – is an international fast postal service represented in each country, the list of them is here http://www.ems.post/operators. We can send our goods to any country from their list.
The site of «ЕМS» in Russia: www.emspost.ru
Depending on the destination country delivery time varies from 7 to 12 days.
This time can be exceeded till 15 days at “holiday rush” – end of December – beginning of January
As soon as purchased item will be sent to your address, we will send to your email a tracking number which allows you to keep track of a postal item online.
You can keep track on EMS postal item here https://www.pochta.ru/tracking, or on the website of the «ЕМS» representative in your country http://www.ems.post/operators

Prices for «EMS»  courier shipping service from Russia to different parts of the world:

  • Europe – $ 42,
  • Americas, Asia and the rest of the world – $ 46

 



Return and Exchange Policy

Each item from our shop is produced under the individual order and can be exchanged or refunded only in case of faulty (scratched, spotted) or damage during the shipping.

We want to pay your attention to the fact that the color rendering of the purchased prints and posters may not match the color of the image on your monitor, which is not considered to be faulty. It depends on the individual settings of your computer and its technical specifications.

If you receive faulty or damaged item please claim the fault or damage within 5 days of delivery by email to shop@fatcatart.com  to return or exchange the work. Please attach a photo of the damaged item with a detailed description of the problem.

 

We answer your letters from Monday to Friday, 10:00 – 18:00, Moscow time (GMT+3:00).

 

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